• CUFFS/RINGS

OPEN AND CLOSE THE PIECE FOR A LOOSER OR TIGHTER FIT

• BRACELETS

OUR BRACELETS ARE FULLY ADJUSTABLE, OFFERING A SIZE RANGE FROM 16 CM (6") TO 19 CM (7.5"). THEY INCLUDE A 2 CM (1") EXTENSION CHAIN, ALLOWING THE LENGTH TO BE INCREASED TO 20 CM (8") FOR A PERFECT FIT.

• NECKLACES

ALL OF OUR NECKLACES ARE DESIGNED AS ONE-SIZE-FITS-ALL FOR EFFORTLESS WEAR. YOU CAN FIND THE EXACT LENGTH OF EACH NECKLACE IN ITS PRODUCT DESCRIPTION. PLEASE NOTE, OUR NECKLACES DO NOT INCLUDE AN EXTENSION CHAIN.

OUR JEWELRY IS EXPERTLY CRAFTED FROM RECYCLED MEDICAL-GRADE STAINLESS STEEL. THIS PREMIUM MATERIAL ENSURES EACH PIECE IS DURABLE, HYPOALLERGENIC, WATERPROOF, AND TARNISH-FREE, COMBINING SUSTAINABILITY WITH TIMELESS ELEGANCE.

ONCE YOUR ORDER IS PLACED, YOU'LL RECEIVE A CONFIRMATION EMAIL WITHIN 10 MINUTES, LETTING YOU KNOW WE'VE RECEIVED YOUR ORDER AND ARE PREPARING YOUR JEWELRY FOR SHIPPING.

ONCE YOUR ORDER IS PLACED, IT WILL TYPICALLY BE DISPATCHED WITHIN 1-2 BUSINESS DAYS IF ALL ITEMS ARE IN STOCK. IF AN ITEM IS OUT OF STOCK, YOU'LL EITHER SEE A NOTIFICATION DURING CHECKOUT, OR OUR TEAM WILL REACH OUT TO INFORM YOU OF THE EXPECTED FULFILLMENT TIME.

IF YOU HAVEN'T RECEIVED A CONFIRMATION EMAIL WITHIN TWO BUSINESS DAYS, PLEASE FOLLOW THESE STEPS:

1. CHECK YOUR INBOX: Look for emails from support@oxule.com—this could be your order confirmation or a notice about shipping delays.
2. CHECK SPAM/JUNK FOLDER: Automated emails might have been redirected here.
3. CLEAR INBOX STORAGE: A full inbox might block new emails from arriving.
4. VERIFY OTHER EMAIL ADDRESSES: Double-check any other email address you might have used during checkout.
5. CHECK SMS UPDATES: If you provided a phone number, you might have received an update via text.

If you've gone through these steps and still don't see the confirmation, reach out to us with your full name, email address, and shipping address. Our team will resend the confirmation and assist with any further questions.

WE’RE HAPPY TO ASSIST WITH UPDATES OR CANCELLATIONS TO YOUR ORDER, INCLUDING CHANGES TO THE DELIVERY ADDRESS. TO ENSURE THE QUICKEST RESOLUTION, PLEASE PROVIDE THE FOLLOWING DETAILS AS SOON AS POSSIBLE:

WHAT WE NEED:

1. Order Details: Include your order number, full name, and the email address used for the purchase.
2. Change Request: Provide specific information about the changes, such as the new delivery address (please use the Latin alphabet for address changes).

WHAT HAPPENS NEXT:

• If Your Order Hasn't Shipped Yet:
  We'll do our best to make the requested changes or cancel the order. Once updated, you'll receive an email confirmation. If you don’t see the confirmation, contact us for manual assistance.
• If Your Order Has Already Shipped:
  Unfortunately, we may not be able to make changes or cancellations at this stage. However, if the delivery fails, the package will be returned to us. In that case, we’ll resend it to the correct address at no extra cost.

IF YOU ENCOUNTER ANY ISSUES, LET US KNOW, AND WE'LL WORK WITH YOU TO FIND A SOLUTION. YOUR SATISFACTION IS OUR PRIORITY!