Shipping policy

OXULE Shipping Policy

At OXULE, we are committed to ensuring your jewelry reaches you safely and promptly. Please read our shipping policy for more details about our shipping processes, costs, and timelines.

Processing Time

  • Orders are processed within 1-3 business days after payment is received and the order is confirmed.
  • Please allow additional time for processing during peak periods (e.g., holidays or sales events).
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Costs

  • We offer various shipping options to cater to your needs:

    • Standard Shipping: Typically delivered within 5-8 business days (varies by location).
    • Expedited Shipping: Typically delivered within 3-4 business days.
    • International Shipping: Delivery time may vary based on location. Additional customs fees or import taxes may apply depending on your country's regulations.

  • Shipping costs are calculated at checkout based on your location and the shipping method chosen.

Order Tracking

  • Once your order has shipped, you will receive a tracking link. 
  • You can track your shipment using the tracking link provided.

Shipping Address

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect address information.
  • If you need to update your shipping address, please contact us immediately at support@oxule.com and we will do our best to accommodate changes before the item is shipped.

Lost or Stolen Packages

  • OXULE is not responsible for lost or stolen packages once they have been confirmed as delivered to the provided address. Please contact your carrier for assistance in locating a lost package.
  • If your package is marked as delivered but you have not received it, please check with neighbors or other household members. If the issue persists, contact the carrier directly.

Shipping to P.O. Boxes

  • We do offer shipping to P.O. Boxes for domestic orders, but please note that some expedited shipping options may not be available to P.O. Boxes.

International Orders

  • For international customers, please be aware that additional customs duties or taxes may apply based on the country’s import laws. These charges are the responsibility of the customer.
  • International orders may experience longer shipping times due to customs processing.

Damaged Items

  • In the unlikely event that your jewelry arrives damaged, please contact us within 14 days of receiving your order. We will assist with a return, replacement, or refund as appropriate.

  • We are proud to offer a lifetime warranty on all of our jewelry pieces. If your item breaks under normal usage, you can submit a warranty claim through our warranty claims page. Upon approval of your claim, we will offer a replacement or a refund in the form of store credit. Please note, we do not provide cash refunds for warranty claims. Our warranty covers items that break due to defects or issues with craftsmanship, but does not cover damage resulting from everyday wear and tear.

Customer Support

If you have any questions regarding your order or need assistance with shipping, please feel free to reach out to us at support@oxule.com or via our contact page.

Thank you for choosing OXULE – we look forward to delivering your jewelry!